Backup Policy v1.0
1. PURPOSE
1.1 Backups are taken by Fu3e Limited.
​
1.2 Backups enable the recovery of Customer Data, following the unlikely event of an incident. FU3E automated backup process provides data protection across your FU3E environment.
​
1.3 FU3E utilises Amazon Web Services (AWS) fully managed, policy-based service that simplifies data protection at scale.
​
1.4 FU3E backup policies help you support your regulatory compliance obligations and meet your business continuity goals.
​
2. FREQUENCY AND LOCATION
2.1 The FU3E backup policy simplifies backup management, ensuring that your company data is backed up and protected.
​
2.2 The AWS Backup service utilised by FU3E is PCI and ISO compliant as well as HIPAA eligible.
​
2.3 To mitigate against the unlikely event of an outage, automated backups are taken every 30 minutes.
​
2.4 If there were an outage, automated backups can be restored from a maximum of 30 minutes prior.
2.5 All Customer Data is encrypted by default. Data is backed up onto an encrypted AWS S3 private bucket.
​
3. RECOVERY
3.1 In the unlikely event of an outage, FU3E can recover customer data through its automated backup & recovery process.
​
3.2 Recovery procedure.
(a) Customer data will be restored prior to the FU3E web services being brought back online.
​
(b) Once back online, tests will be completed by FU3E to ensure the systems are functioning as required.
​
(c) Following this, FU3E will verify the data files are current and accurate as of the last backup.
​
4. RETENTION
All database backups are retained for 35 days. The policies surrounding the retention of customer data post contract termination can be found in the FU3E standard terms and conditions.